Cancellations and Refund

Once purchased, your ticket(s) and any transaction fees and charges will not be refunded or exchanged, except as provided in the Live Performance Australia Code of Practice for the Ticketing of Live Events in Australia.

Should the Event be cancelled or rescheduled, you may be entitled to a refund as provided in the Live Performance Australia Ticketing Code of Practice. To the extent permitted by law, neither the venue nor the Presenter is responsible for any expenses incurred by you, for example, cost of travel including car parking, childcare and accommodation if the Event is cancelled.



Variations to Events

The Presenter reserves the right to add, withdraw or substitute artists and/or vary advertised programs, prices, seating arrangements (including ticket categories) and total tickets available for sale at any time.



Conditions of Entry

[1] Admission to an Event may be refused if you are unable to produce a valid ticket, regardless of age.

[2] Persons under the age of 13 (Child) must be accompanied by a separately ticketed adult. That separately ticketed adult will be held responsible for the behaviour and actions of that Child.

[3] By attending the Event, you also agree to the conditions of entry of the place at which the Event is being held (Venue). You may be refused entry or required to leave the Event and the Venue if you do not comply with the Venue’s conditions of entry, including if you are intoxicated, behaving in an aggressive or disruptive manner, and if you compromise the health, safety and wellbeing of venue staff, Venue staff or other visitors. Tickets will not be exchanged or refunded in these circumstance, unless required by law.

[4] The right of admission is reserved by management. Latecomers may not be admitted until there is a suitable break in performance. In some cases, latecomers may not be admitted at all. Tickets will not be exchanged or refunded in these circumstances, unless required by law.

[5] Umbrellas, prams, backpacks, larger bags and other items that may be hazardous or restrict the movement of visitors may not be permitted into the Venue or may need to be cloaked, depending on the nature of the Event and relevant circumstances.

[6] Other items that are prohibited inside the Venue include, but are not limited to: alcohol purchased from outside the Venue; offensive signs or clothing, laser pointers; helium balloons; and any other items that could present a safety hazard to others or interfere with the performance.

[7] Mobile phones, pagers and similar devices must be set to silent or switched off whilst in the auditorium.



COVID-19 Event Policies

Please stay home if you are unwell. Please do not attend if you are experiencing any symptoms of COVID-19, are waiting for a COVID-19 test result, or have recently been in contact with a confirmed case. Brisbane City Hall is a COVID Safe Venue and will take reasonable measures to keep everyone in the venue safe, however by entering the venue, you and your party acknowledge and accept this risk.

We encourage you to wear a mask in indoor settings or when physical distancing can’t be maintained, and please stay home if you feel unwell.

Any cancellations made less than one (1) business day before a performance due to unwell cannot be processed.